Operations Manual
How detailed should the Operations Manual be? How should it be used? How often and in what way should it be updated? How do I stop competitors from using my ideas?
A balanced decision needs to be taken on the role of the operations manual in your franchise business and consequently how comprehensive it should be. As a successful franchisor you will not want to be continually pestered for operational details. Overly complicated and documented instructions can cause more confusion than inadequate ones. Franchisees need access to the latest product information. They need to be motivated to develop the business, not hampered by red tape.
Topfranchise.net is able to assist you with:
- documenting your processes and procedures;
- writing and structuring them so that they can be easily read;
- organising issue control procedures;
- using information technology to create a company Intranet.
Our advice will based on decades of experience both in franchising and in working with major corporations. Topfranchise.net's pragmatism, bringing technological skills and experience together, will make the difference for your business.
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